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Terms and Conditions

USE OF WEBSITE

Website Protected by Copyright

Currency of Website

Exclusion of Liability

CXI Not Responsible for Internet Computer Software or Computer Viruses

CXI Not Responsible for Linked Websites

Website is Provided as a Service Only

Privacy Statement

PURCHASE OF FOREIGN CURRENCY

Placing an Order

Order Limitations

Service Fees

Shipping

Replacements and Returns

Promotional Codes

Cancellation Policy

Corrections and Complaints

PERSONAL INFORMATION AND SECURITY

ALTERATION OF TERMS

USE OF WEBSITE

This website, order.ceifx.com, (the “Website”), is operated by Currency Exchange International, Corp. (“CXI”) (hereinafter, sometimes referred to as “us” or “we”). Access is provided only in accordance with CXI’s Online Terms and Conditions, outlined below. Please read through carefully before you use the Website or any services included here. By using this Website or the services made available through the Website, you acknowledge and agree to the terms and conditions below. If you do not agree to them, do not use the Website or any of the services available through the Website.

CXI has taken all reasonable care in producing and publishing information contained on this Website, and will endeavor to do so regularly. Material on this site may still contain technical or other inaccuracies, omissions, or typographical errors, for which CXI assumes no responsibility. CXI does not warrant or make any representations regarding the use, validity, accuracy, completeness or reliability of any claims, statements or information on this site. Under no circumstances, including, but not limited to, negligence, shall CXI be liable for any direct, indirect, special, incidental, consequential, or other damages, including but not limited to, loss of programs, loss of data, loss of use of computer of other systems, or loss of profits, whether or not advised of the possibility of damage, arising from your use, or inability to use, the material on this site.

Website Protected by Copyright

Certain materials (including graphics, icons, HyperText Markup Language (HTML), javascripts, color schemes, multimedia, logos, photographs, copywriting, et al) that appear on this Website are the property of CXI and copyrighted by same. Other materials on this Website not originally produced by CXI are copyrighted by their respective creators/owners and appear here either by permission, example or as public domain reference material. Trademarks may be registered in Canada and in other countries, as applicable. The display of trademarks on pages of this Website does not imply that a license of any kind has been granted. Materials may not be copied, reproduced, modified, uploaded, posted, transmitted, or distributed in any way without our prior written approval. Any unauthorized downloading, re-transmission or other copying or modification of trademarks and/or the contents herein may be a violation of federal or common law, trademark and/or copyright laws and could subject the copier to legal action.

Currency of Website

CXI updates the information on this Website regularly. Unless otherwise indicated, all information posted on this Website is current only as of the date of the document that contains the information, if indicated, or the date on which the document is posted, whichever is earlier. However, the information contained on this Website is not intended to be a comprehensive review of all matters and developments concerning CXI and CXI cannot guarantee the accuracy, currency or completeness of the information at all times and assumes no responsibility in this regard. CXI may at any time make changes to the information at this Website without prior notice. You should always ensure that you are referring to the most current information available on this Website.

Exclusion of Liability

CXI shall not be liable for any claims, expenses, damages (including direct, indirect, special, incidental, punitive or consequential damages), loss of profits, opportunities or information arising from:

  • the use of or reliance on information contained in this Website;
  • any inaccuracy or omission in such information or failure to keep the information current;
  • use of any third-party websites linked to this Website;
  • any Internet software used in connection with this Website or computer viruses or other destructive programs encountered as a result of using this Website;
  • the inability to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, without limitation, war, terrorism, government action, natural disaster, and industrial dispute;
  • any delays, inaccuracies or errors in, or in the transmission of, any stock price quotes or historical price data; and
  • any other matter connected with this Website; even if CXI is made aware of the possibility of such claims, expenses, damages or losses.

If you are dissatisfied with any portion of the Website or any services made available through the Website, your sole and exclusive remedy is the discontinuation of your use of the Website.

Our maximum liability to you in respect of each use of the service for a foreign currency order shall be limited to a refund of the purchase price of that foreign currency order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of CXI or any of its employees or agents. In no event may any claim be brought under or in connection with these Online Terms and Conditions more than one year after a party knows or should have known of the action giving rise to the claim. If any provisions of these Online Terms and Conditions, including any disclaimers and limitations, are found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This provision does not affect your statutory rights to the extent such rights cannot be modified or excluded under applicable law.

CXI Not Responsible for Internet Computer Software or Computer Viruses

Due to technical difficulties inherent in the Internet, Internet software or transmission problems could produce inaccurate or incomplete copies of information contained on this Website. Computer viruses or other destructive programs may also be inadvertently downloaded from the Website. CXI shall not be liable for Internet software, computer viruses or destructive programs and recommends that you install appropriate anti-virus or other protective software.

CXI Not Responsible for Linked Websites

CXI provides links to third-party websites for your convenience only and the inclusion of these links does not imply that CXI monitors or endorses these websites. Accordingly, CXI accepts no responsibility for such websites, or any link or reference contained in any such third-party website.

Website is Provided as a Service Only

This Website is not intended as a solicitation or offering of securities in any jurisdiction and the information contained herein in no way should be construed or interpreted as such. No securities commission or other regulatory authority, in the United States or any other country or jurisdiction, has in any way passed upon this information and no representation or warranty is made by CXI to that effect. The information on this Website is not intended to modify, qualify, supplement or amend information disclosed under corporate and securities legislation of any jurisdiction applicable to CXI and should not be used for the purpose of making investment decisions concerning CXI securities.

Privacy Statement

This Website does not collect any personal information about visitors to this Website other than that which is specifically and knowingly provided by you. CXI does collect and maintain statistics relating website activity such as the number of visits to the Website, the types of browsers used and the Internet Protocol Address of the originator and other user activity. This information is used only for internal purposes. CXI may use your personal information and provide it to third-parties to communicate and fulfill its obligations associated with any service provided by the Website or for marketing or research purposes. You should acquaint yourself with any privacy policy which appears on and/or may be accessed via the Website. Any material, information or other communication (including questions, comments or suggestions) ("Communications") you transmit to CXI through this Website will be considered non-confidential and non-proprietary. In making any such transmission, you agree that CXI will have no obligations of any kind with respect to the Communications. Where it is necessary, in order to answer your enquiry, the Communications you have provided may be passed to any CXI office or affiliate worldwide. By sending any Communications to us, you are consenting to the personal information contained therein being transferred within CXI and being processed by CXI for these purposes.

Use of Cookies, Web Beacons and Tagging

CXI may use various web tools, including Cookies, Web Beacons and Tagging on the Website to improve your user experience. The data collected by these tools does not generally contain information that identifies a particular individual.

Cookies are a string of data sent between a server and a web browser to help facilitate the use of a website and to help understand how a website is being used.

Different types of Cookies are used for different types of activities. These cookies identify when you visit specific CXI webpages and may be hosted on third party systems. These cookies do not store personal or financial information about you. Examples of Cookies we may use are:

  • Enabling the Website you are visiting to keep track of your path from page to page so you do not get asked for the same information you've already given to the site;
  • Educating us on what information is most visited and useful to users of the Website;
  • Finding what keywords or websites brought you to the Website.

It is possible to change your Cookie settings so that your browser will not accept cookies. If this is the case, you should refer to your browser’s online help for further instructions and information on setting Cookie preferences. If you have set your browser to not accept cookies, certain features of this Website may not function properly.

Web Beacons and Tagging are when we place invisible images or customized code on our Website in order to monitor user activity on our Website. The Web Beacons and Tagging code captures user activity such as web page viewing behavior and passes it on so that we might better understand and enhance the user experience as well as provide additional security controls.

You are prohibited from posting or transmitting to or from CXI any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other materials that violate any law. If you have concerns relating to the privacy or confidentiality of this Website please contact CXI's Chief Risk Officer and Chief Compliance Officer through the Contact Us form by selecting "Privacy" for the "Reason for contacting us" or call 1-888-998-3948.

PURCHASE OF FOREIGN CURRENCY

This section of the Terms and Conditions applies to the online foreign exchange ordering service (the “Service”), which is provided by CXI. The Service consists of an online ordering facility (the “System”) for foreign currency banknotes (collectively “Foreign Currency”). The Service is only available to individuals aged 18 years or over accessing the Service from the United States. The Service may only be used to order Foreign Currency for personal or business travel and not for speculative, investment or any other purposes. By placing the Foreign Currency order, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

Placing an Order

When you place an order for home delivery, you will pay for your Foreign Currency during the online checkout and have it shipped to your home or business (a “Home Delivery” order). Payment will be authenticated and taken when you select the “Submit Payment” button on the Contact & Payment page of the online checkout cart. If you select Branch Pickup, you are reserving the Foreign Currency and are not creating a binding order (a “Branch Pickup” reservation). The reservation information is sent to the selected CXI branch. The branch will confirm the reservation with you and notify you when it’s ready for pickup. Branch Pickup reservations are paid for at the time you collect the Foreign Currency at the CXI branch location.

Please note that Home Delivery orders of Foreign Currency are restricted to the following select states: Colorado, Connecticut, Florida, Illinois, Minnesota, Missouri, New York, Oregon, Texas, Utah, Washington, and Washington DC.

You must provide the information requested during the ordering process for CXI to process your order. CXI reserves the right to request additional information from you in order to complete the request and/or to comply with applicable laws and regulatory requirements. CXI will use certain procedures to authenticate each transaction and may, at any time, decline to process your order or any part thereof for any reason. By placing a Home Delivery order, you confirm that the details contained in the order are correct in all respects and that you are the registered holder of the payment card. It is therefore important that you provide correct contact details so CXI can reach you should we need to obtain further information to process your order. CXI reserves the right not to conduct business with you for any reason at CXI’s absolute discretion and you will be notified of any such decision.

A minimum order value and maximum order value limit for Foreign Currency may apply and will be detailed on the online ordering screen. A delivery charge may be applied to your order and, if applicable, will be detailed on the online ordering screen. CXI reserves the right to amend these limits from time to time. Foreign currency orders received before 3:00 PM EST will be processed same day. Orders received after 3:00 PM weekdays or on weekends will be processed the following business day.

This Service is only available for the currencies listed on the online ordering screen. The exchange rates quoted by CXI may be updated at any time. Availability of Foreign Currency may be subject to monetary limits, currency exchange restrictions and anti–money laundering regulations. If for any reason an order cannot be completed by CXI after it has been submitted by you through the System or CXI identifies an error in the rate, fees or any other pricing, you will be refunded on the same credit or debit card used to place the order for the full order value originally charged by CXI.

All Foreign Currency orders are rounded up to the nearest available banknote for that currency. For example, if a customer is purchasing euros, the calculation would be rounded up to the next multiple of 5 euro, since that is the smallest banknote denomination of the euro (smaller denominations of euro are coins and CXI does not exchange foreign coins). If specific foreign banknote denominations are requested with an order, CXI reserves the right to complete the order with denominations it selects at its discretion. This means the foreign banknote denomination request will be filled at a best fit scenario for CXI and is not guaranteed.

The System will display a receipt screen outlining the details of your order and will email you a receipt of the order. These order receipts include a reference number which confirms our receipt of your order. If you do not receive a reference number and/or email, it is likely that your order has not been received or that your order has not been accepted by CXI. If you cannot locate a reference number, contact our customer support department to verify if your order has been received. A contract between you and CXI is formed when your credit or debit card payment has been accepted by CXI. Please print a copy of the receipt screen for your records.

Order Limitations

Home Delivery Orders

To qualify for Home Delivery, customers must order a minimum quantity of $100. The maximum that can be sent in one Home Delivery order is $2,999.99 US dollar (USD) worth of Foreign Currency. Additional limits may apply.

Branch Pickup Reservations

There are no limitations to the amount of currency a customer is able to reserve at a physical CXI branch. However, the System may only accept up to certain amounts. If you would like to reserve more than the System allows, you may call or go to the local CXI branch to place the reservation. If the customer decides to use debit or credit cards as their method of payment at CXI’s branch, they will be subject to the limitations outlined below.

  • Credit card transaction limit: $500 per person per day
  • Debit card transaction limit: $3,000 per person per day

Service Fees

Home Delivery Orders

If the customer places a Home Delivery order, a shipping fee for the order will appear in the online order summary. The total sum payable by the customer (except for any charges imposed by the credit or debit card issuer*) will be shown on the order summary prior to submitting payment and on the receipt screen after submitting payment. Home Delivery orders can be paid for with most major credit or debit cards issued in the United States registered in the correct name, associated address and with sufficient funds available to cover the order and any applicable fees.

Branch Pickup Reservations

Placing a Branch Pickup reservation of Foreign Currency does not include a service charge, however the customer will be responsible for CXI’s transaction fees at the time of payment. The transaction fees are determined by the US dollar value of the foreign currency and payment method. The fees at the branch are subject to change at CXI’s discretion.

*Please be advised that your credit card company may categorize transactions as a Cash Advance and apply their own fees. CXI has no control over how a credit card company categorizes this transaction. Please contact your credit card company for more information.

Shipping

All Home Delivery orders are sent by either FedEx or another CXI selected carrier. Deliveries are made only to a valid home or business address location and cannot be sent to P.O. Boxes. The home or business address used for shipping must match the credit card or debit card used to pay for the order.

Home deliver orders received before 3:00 PM EST will be processed same day. Orders received after 3:00 PM weekdays or on weekends will be processed the following business day. Please note that delivery times may vary. All Home Deliveries require a signature from someone at the delivery address. If no one is at the address, FedEx may reattempt delivery up to three times. For additional details regarding the shipping and regulations of FedEx, please click here.

Replacements and Returns

If you fail to accept delivery for any reason and wish your order to be re-delivered, it will be your responsibility to pay any additional delivery charges.

If you do not receive your Home Delivery order or you receive the Home Delivery order and it is incorrect due to any fault on CXI's part, you should notify us of the non-delivery or error within 14 days of your Home Delivery order. We will open an investigation internally and review our security measures including recordings from HD cameras in our fulfillment areas or open an investigation with our delivery carrier to confirm if the Home Delivery order was not delivered or if there was an error. CXI may charge you for the replacement order whilst it investigates the reason for non-delivery or may charge you for the replacement order at the completion of the investigation. CXI cannot accept any responsibility or liability for safe delivery beyond the handover of the relevant order to your chosen delivery address or any liability for fraudulent acts committed by any third-party. CXI will not be responsible for any redirected items.

If we conclude there was an error on our part, we will resend the Home Delivery order or correct the error by delivering a replacement order. You agree to return the original Home Delivery order to us through our selected carrier within 14 days with a prepaid label provided by CXI. If you fail to return the original Home Delivery order, you authorize CXI to charge your credit card or debit card for the amount of the replacement order.

In the event you are entitled to a return or a replacement, please contact customer support at 1-888-998-3948 (Monday to Friday 8 am to 10 pm and Saturday to Sunday 9 am to 10pm ET) or support@cxifx.com to arrange this.

Promotional Codes

From time to time, CXI may offer discounts on specific orders. For the discount to apply, a Promotional Code must be entered in the 'Promo Code' box displayed in the order summary. Promotional Codes will be notified separately to participating customers, by whatever means CXI deems relevant. Discounts will be in the form of an improved exchange rate or reduced fee, resulting in a reduction of the US dollar amount payable for a given amount of Foreign Currency. The System will notify you if the Promotional Code entered is valid and is applicable to the order being placed. Promotional Codes are available to participating customers only, cannot be transferred and can be withdrawn, suspended or amended without notice. Promotional Codes are valid for the duration of the promotion only. A minimum and/or maximum spend may apply to the Promotional Code.

Cancellation Policy

Home Delivery Orders

Due to the inherent volatility of the value of foreign currency and security of the shipment, Home Delivery order details cannot be changed once you have submitted the order.

In accordance with the Terms and Conditions outlined below, Home Delivery orders may be cancelled by calling CXI’s customer support department at 1-888-998-3948 (Monday to Friday 8 am to 10 pm and Saturday to Sunday 9 am to 10pm ET) or by emailing us at support@cxifx.com.

If you have placed an order for Home Delivery, this order can be cancelled as long as your order has not been marked as sent for delivery, and we will refund you the full amount you paid for your order, excluding any applicable card issuer charges. These card issuer charges are separate to any charges made by CXI and as such, are levied directly by your credit card or debit card issuer. CXI, at its discretion, reserves the right to apply a cancellation charge up to the value of $20 per order. Home Delivery orders cannot be cancelled after the order has been marked as sent for delivery.

CXI will process all refunds to the card account originally used to purchase your order within 30 days. The date on which the funds reach your card account will be dependent on the processing times of your card issuer. Please note that CXI will not refund any cash advance charges made by your card issuer.

Branch Pickup Reservations

If a customer places a Branch Pickup reservation and fails to collect the order from the pre-selected CXI location within 7 business days of the branch confirming the order is available for pickup, the foreign currency reserved for such order will be placed back into inventory and the order will be marked as cancelled. As no payment is taken by CXI for a Branch Pickup reservation until it is actually picked up, there is no charge or refund to you for the cancellation. Please note that all reservations picked up from a CXI retail branch are finalized and paid for with a foreign currency exchange transaction and cannot be returned or cancelled.

If a customer wishes to return a reservation that they have paid for and picked up, CXI will buy it back at CXI’s “buy from client” foreign currency exchange rate of the day compared to CXI’s “sell to client” foreign currency exchange rate that the original foreign currency exchange transaction used. Please note that as exchange rates fluctuate daily, CXI cannot guarantee the customer will obtain the same exchange rate they received when they paid for the foreign currency exchange transaction as they received when Branch Pickup reservation was placed.

Corrections and Complaints

Home Delivery Orders

No changes are allowed once a Home Delivery order has been received by CXI. If you have any comments or complaints, please contact CXI by emailing complaints@cxifx.com or by calling 1-888-998-3948; or submitting a complaint on complaints page.

Branch Pickup Reservations

If you would like to make a change to a Branch Pickup reservation, contact the branch with the contact phone number or email address provided on the reservation confirmation; or call 1-888-998-3948. The branch will attempt to make the changes to the reservation.

PERSONAL INFORMATION AND SECURITY

Please see the Privacy Statement section of our Online Terms & Conditions page to find out how CXI collects and uses the personal information of customers. By using the Website, customers consent to such collection and use and warrant that all information provided by them is accurate. Customers agree that CXI may use personal information provided in order to conduct appropriate anti-money laundering and fraud checks. Personal information provided by customers may be disclosed to third-parties to verify the information or help fulfill the transaction, which may keep a record of such information.

For any concerns relating to the privacy or confidentiality of the Website, please contact CXI's Chief Risk Officer and Chief Compliance Officer through the Contact Us form by selecting "Privacy" for the "Reason for contacting us" or call 1-888-998-3948.

ALTERATION OF TERMS

CXI may, at any time, with immediate effect, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to the customer. If CXI revises these terms, the revised version will be posted on the Website. Customers are expected to review the Online Terms and Conditions from time to time to take notice of any changes CXI makes and prior to completing each Foreign Currency order, as they are binding on the customer.